I’m New to Flex I’m Already a Customer I’m Ready to Return I’ve Already Returned New to Flex
Do I have to pay for title and registration when I get a Flex car?
Your title and registration fees are not included in your Flex lease, so you will have to pay out of pocket for it.
What about registration renewal?
Registration renewal is also not covered by Flex. If emissions or VIN inspections are due, you will need to pay out of pocket. I’m Already a Customer
When will I get my registration?
The requirements for registration vary throughout the U.S. Your temp tags may last 30 to 90 days, depending on how long the DMV takes to process an annual registration card.
My temp tags are about to expire. What should I do?
Your temp tags may last 30 to 90 days, depending on how long the DMV takes to process an annual registration card. If you have not received it after 45 days, please contact the dealership where you picked up your car. If you’re still having registration issues or want to get an extension, please email support@drivewithflex.com.
My registration is about to expire. How do I renew my registration?
It’s super easy! Once you get your notice to renew, follow these three steps: Step 1: Take a photo or scan in your renewal notice and a current copy of your car’s insurance card. Step 2: Send it our way at support@drivewithflex.com. Step 3: Remember to make sure your mailing address matches up with what we have on file. And that’s it! Our registration team will take care of the renewal directly with the DMV on your behalf. Please allow up to 30 days to receive your new tags. If you have any questions relating to your registration, please email support@drivewithflex.com or call our Customer Care team in the app below. We’re available Monday-Friday from 7a.m.-5 p.m. Pacific, and on Saturday from 7 a.m.-4 p.m. Pacific. We’re not available on Sundays.
I believe my license plate or registration was stolen. What should I do?
We’re sorry to hear about this. In order to get replacement plates or registration, please send us an email explaining what happened, along with your Flex account number and license plate number (if available), to support@drivewithflex.com.
What if my car is due for a smog check or other inspection?
If your car is due for a smog check or other required inspection, you will need to take your car into an inspection center. Once the inspection is completed, you may submit your receipts to support@drivewithflex.com to be reimbursed.
I received a citation or toll which is preventing me from getting my registration renewed. What should I do?
Your citation or toll will need to be settled prior to registration renewal. Please contact Customer Care or email support@drivewithflex.com for additional support. COVID-19 Related Information
I live in New Jersey or Virginia where DMV locations are currently closed due to COVID-19. How can I renew my registration?
In Virginia, vehicle registrations that expire in March and April have been extended for 60 days, per the Virginia Department of Motor Vehicles website. If you live in New Jersey, please click here to be routed to the New Jersey Motor Vehicle Commission’s FAQ page for the most up-to-date and accurate information. For more information about what Flex is doing in response to the COVID-19 situation, please visit our News & Updates page to see all of our COVID-19 updates.
I live in California or Arizona and my registration or renewal is delayed. What should I do?
If you live in California, Governor Gavin Newsom signed an Executive Order on April 23, 2020 that temporarily suspends the requirement to have current license plate stickers for cars with registration expiring between March 4 and June 30, 2020. This suspension will last through June, 2020. Please click here to be routed to the CA DMV website for the most up-to-date and accurate information. If you live in Arizona, the AZ Department of Transportation is experiencing delays in U.S. Mail and declared that a customer’s accurate status for first-time registration or registration renewal is updated in the MVD database once it has been paid. For more information please click here to be routed to the AZ DOT website for the most up-to-date and accurate information. If you have not received your renewed registration and would like to confirm whether the renewal has been paid, please submit your request to our Titles & Registration team at support@drivewithflex.com I’m Ready to Return
I’m ready to return my car. Is there anything I need to do with my registration or license plates?
In most states, there is nothing that you will need to do to return your car. In certain states, there are additional steps mandated by your state motor vehicle department.
State-specific requirements are summarized below:
CT: If you’re registered in Connecticut, you have to issue a registration and plate cancellation with the CT DMV in order to cancel your insurance policy. Follow this link for more info about returning your plates to the DMV: https://dmvcivls-wselfservice.ct.gov/Registration/TerminateIndividual
NY: If you’re registered in the state of New York, you have to remove the license plates before we pick your car up. You’ll need to return them to the NY DMV along with a Plate Surrender Application (https://dmv.ny.gov/org/registration/surrender-vehicle-plates-dmv). Follow this link for more info about returning your plates to the NY DMV: https://dmv.ny.gov/org/registration/surrender-vehicle-plates-dmv
FL: If you’re registered in Florida, you have to return your license plates to your Tax Collector’s office for an immediate proof of surrender. Failure to surrender a valid license plate when your insurance is cancelled or expires will result in suspension of your driver license. Follow this link for all the Tax Collectors in your state: http://floridarevenue.com/dor/property/taxcollectors.html
VA: If you’re registered in Virginia, you need to remove your license plates and return them to the VA DMV. You can cancel your insurance prior to surrendering your license plate. Contact your local DMV: https://www.dmv.virginia.gov/DMVLocator/.
NJ: If you’re registered in New Jersey, you will have to remove your license plate before we pick up your car so that you can turn in the registration and plates to the MVC for cancellation. You must follow the procedure for surrendering license plates at a motor vehicle agency or by mail. Find out more here: https://www.state.nj.us/mvc/vehicles/surrenderreg.htm.
DC: If you’re registered in DC, you have to cancel your vehicle tag registration or surrender your vehicle tags to the DC DMV. After cancelling your tag, please remember to remove the vehicle registration sticker and license plate from the car before we pick it up. Failure to do so could still result in tickets being issued against the cancelled tag based on the information on the registration sticker. Find out more here: https://dmv.dc.gov/service/tag-surrender.
SC: If you’re registered in South Carolina, you have to remove your license plate from the car before our team arrives for pickup. You will need to return the plate by mail to the SC DMV or to any SC DMV branch. For further instructions on how to complete this, please visit: http://www.scdmvonline.com/Vehicle-Owners/License-Plates/License-Plate-Return
I live in New Jersey or Virginia where DMV locations are currently closed due to COVID-19. How can I return my plates?
In Virginia, vehicle registrations that expire in March and April have been extended for 60 days, per the Virginia Department of Motor Vehicles website. If you live in New Jersey, please click here to be routed to the New Jersey Motor Vehicle Commission’s FAQ page for the most up-to-date and accurate information. I live in California and my registration or renewal is delayed. What should I do? Governor Gavin Newsom signed an Executive Order on April 23, 2020 that temporarily suspends the requirement to have current license plate stickers for vehicles with registration expiring between March 4 and June 30, 2020. This suspension will last through June 2020. Please click here to be routed to the CA DMV website for the most up-to-date and accurate information. For more information about what Flex is doing in response to the COVID-19 situation, please visit our News & Updates page to see all of our COVID-19 updates.
I already returned my Flex car What do I need to do with my plates or registration?
If you have already returned your car and have additional questions regarding your registration or license plates, please review the I’m Ready to Return section of this article. For any additional questions, please reach out to support@drivewithflex.com,
